Refund policy

We are committed to providing you with high-quality products and excellent customer service. If you need to initiate a return, please review our return policy below.

Eligibility for Returns

Defective or Damaged Products: 

  • We take pride in the quality of our products. If a defective or damaged item was received, please contact our customer support team within 7 business days of receiving the package.
  • To initiate the return process for a defective or damaged product, please email us at dropship@yelete.com with the order number, a description of the issue, and clear photos of the product.

Incorrect Items Received:

  • If an item was received that is different from what was ordered, please contact us within 7 business days of receiving the package.
  • To initiate the return process for an incorrect item, please email us at dropship@yelete.com with your order number and clear photos of the incorrect product received.

Return Process

  1. Contact Customer Support:
    • Before returning any product, please contact our customer support team via email at dropship@yelete.com to initiate the return process.
    • Clearly state the reason for the return and provide all necessary details, including your order number and relevant photos.
  2. Return Authorization:
    • Once your return request is approved, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Return Shipment:
    • Ensure that the item is securely packaged for return shipment. Include the RA number on the outside of the package.
    • Ship the item to the address provided by our customer support team.

Refund or Replacement:

Refund:

  • Upon receiving and inspecting the returned item, we will process a refund to your original payment method within 3 business days.

Replacement:

  • If you prefer a replacement for a defective, damaged, or incorrect item, we will ship the replacement as soon as possible after receiving and inspecting the returned product.

Exceptions

Non-Returnable Items:

  • Some items may be non-returnable due to hygienic reasons. Please check the product description for any specific return restrictions.
  • To receive a full refund, please return items in the original condition it was received - unworn, unwashed with tags and packaging attached. Items returned in unsellable condition may be denied a refund or incur a 50% restocking fee. 

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective, damaged, or incorrect item).

Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer support team at dropship@yelete.com.